Frequently Asked Questions
Everything you need to know about Akkogear products and services.
What is the typical shipping time for international orders?
International orders generally take 7-15 business days to arrive depending on the destination country and customs processing times.
Are Akkogear mechanical keyboards compatible with macOS?
Yes, most Akkogear keyboards feature a system toggle or shortcut keys to switch between Windows and macOS modes for full compatibility.
What is your return policy for defective items?
We offer a 30-day return policy for items with manufacturing defects. Please contact our support team with your order number and a video of the issue to initiate a claim.
Do your keyboards support hot-swappable switches?
Many of our latest models feature hot-swappable sockets, allowing you to change switches without soldering. Please check the specific product specifications page to confirm.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's tracking portal.